Escalation Matrix 

Level 1 – Customer Service Executive

vfscustomercare@volvo.com
18004190700
Resolution timeline  - 7 working days

If Level 1 doesn’t meet your expectations, you may write to our Grievance Redressal Officer

Level 2 – Grievance Redressal Officer

Inderjeet.mehta@volvo.com
+91 9910337571
Resolution Timeline – 8 to 15 working days

If Level 2 doesn’t meet your expectations, you may write to our Principal Nodal Officer

Level 3 – Nodal Officer

alka.mishra@volvo.com
+91 7406666490
Resolution Timeline – 16 to 30 working days

If your issue still remains unresolved or doesn’t meet your expectations, you may lodge a complaint on the RBI CMS portal “RBI CMS” or write an email/physical form to CRPC

Centralized Receipt and Processing Centre (CRPC) Reserve Bank of India, Central Vista, Sector 17, Chandigarh - 160 017